JOB TITLE: INTERMODAL ASSISTANT
DEPARTMENT: INTERMODAL
JOB TITLE OF INCUMBENT’S SUPERVISOR: INTERMODAL MANAGER
JOB TITLE OF INCUMBENT’S REPORTEE/S: N/A
PURPOSE OF JOB
To provide support and assistance to the intermodal service team in the performance of the movement of freight (loads).
KEY PERFORMANCE AREAS
- Obtain necessary or required documentation from vendors, customers, or service providers.
- Review invoice accuracy, completeness, required attachments, and fuel service charges (FSC’s).
- Maintain the Invoice Hold Report to ensure timely submission of invoices to customers.
- Enter loads in database with a minimum of in gate on a daily basis (Export Pre-advice).
- Maintain and perform daily filing of load information obtained from intermodal team.
- Assist intermodal team by monitoring the movement of freight to ensure timeliness of freight transfers and deliveries.
- Assist in resolving client queries timeously.
QUALIFICATIONS, COMPETENCIES AND SKILLS
- Grade 12/Matric (Essential).
- Relevant tertiary education will be advantageous (Diploma in Logistics or Supply Chain Management or equivalent).
- Minimum 2-years of intermodal experience in the transportation industry (Desirable).
- Proficient Computer Literacy, high tech environment, especially Microsoft Office (Word, Excel and G-Suite).
- Dedicated commitment to providing superior customer service to internal and external customers.
- Willingness to work additional hours from time to time due to nature of business.
- Must be bilingual – able to understand, write and speak Afrikaans and English fluently.
- Outstanding organisational and time management skills.
- Excellent communication and interpersonal skills.
- Must have a professional and positive attitude.
- Ability to multitask and prioritise daily work load.
- Meticulous with high attention to detail.